CHC33021 Certificate
III in Individual Support
Course Description:
This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.
These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
To achieve this qualification, the candidate must have completed at least 120 hours of work placement as detailed in the Assessment Requirements of the units of competency. The latest release of the qualification and packaging rules can be found at the following link:

Course Information
There are no specific entry requirements as per the qualification details or training package. International learners entering this course at Allied Institute must meet the following entry requirements:
Age requirements
Learners must be a minimum age of 18 years or above at the time of course commencement.
Academic Requirements
To enter this qualification, applicants should have successfully completed an Australian Year 10 (or an international secondary school year which is equivalent to Australian Year 10) with satisfactory results, OR successful completion of a recognised Foundation Studies program in Australia, OR successful completion of the international Baccalaureate Certificate, OR Successful completion of an Australian qualification of AQF level 3. An educational achievement which is greater than any of these is also suitable. e.g. successful completion of Australian Year 10.
English Language Requirements
To enter this qualification, applicants must also meet English Language Requirements – IELTS (Academic) overall score of 5.5 or TOEFL IBT 46 or Cambridge English Advanced (CAE) 162 or PTE Academic 42 or equivalent. English language competence can also be demonstrated through documented evidence of any of the following:
- Minimum five (5) years of study in English in Australia, Canada, New Zealand, Britain, America, North America or Ireland.
- Completed in Australia in English a substantial component (at least 50%) of a qualification at AQF level 4 or higher.
- Successfully completed in Australia in English the Senior Secondary Certificate of Education.
- Completed a recognised ELICOS program and achieved an English Proficiency level of upper intermediate or equivalent.
Applicants without the documented evidence to demonstrate the required English language competence may undertake the Language Literacy and Numeracy (LLN) test online to achieve a result of ACSF level 3 to meet Allied Institute’s English Language entry requirement.
DHA requirements:
Applicants must also provide documentation according to Department of Home Affair requirements. For further information on student visa assessment level and documentation, visit Department of Home Affairs’ website at: https://www.homeaffairs.gov.au/
Pre-training review
All international learners will undertake pre-training review to determine suitability for the course and student needs. The aim of the review is to identify their training needs through questions on previous education or training, relevance of the course to applicant, and relevant experience. The Pre-training review will also aim to identify any support needs and possible RPL opportunities.
Through pre-training review learner will demonstrate that they have necessary skills to successfully complete the course.
Allied Institute will identify any such barriers presented by learners during pre-training review and provide required support and reasonable adjustment where possible.
Language, Literacy and Numeracy (LLN) Assessment
All learners will be required to complete an LLN assessment prior to the commencement of the course. – it is a diagnostic process to identify if prospective student requires LLN support during study.
Hardware/Software requirements
Allied Institute will provide access of computers/laptops during classroom hours, however for learners to work on assessments, tasks and self-study all learners are expected to have access to a laptop or computer with windows operating system and office application like Microsoft word at their own cost.
Note: Some assessment tasks are completed using a computer and internet, and it is essential for the student to possess basic computer skills.
Physical requirements
Applicants will need to have physical attributes suitable for working in the health industry.
Note: A National Police check will be completed prior to attending practical placement.
Students who complete this course may wish to continue their education into the CHC43015 Certificate IV in Ageing Support and other Diploma qualifications in community service
Employment may include, but not limited to, Senior Personal Care Assistant, Care assistant, Accommodation Support Worker, Residential Support Worker, Community Access Coordinator, Community care worker, Community House Worker, Residential Care Worker, Food Services Deliverer, Transport Support Worker, In-Home Respite Worker, Disability Service Officer, Care Worker, Client Assistant, School Support Officer (Disability), Family Support Worker, Care Service Employee, Planned activity assistant, Residential aide, Field Officer (Community Services), Nurse’s Aide, Home care assistant.
Learners may apply for recognition of existing qualifications or skills, knowledge and experience (credit transfer or recognition of prior learning). The granting of course credit may affect course fees as well as the duration of the course.
This process is outlined in Allied Institute Student Enrolment & Induction Policy and Assessment Policy.
Units of competency
Unit Code | Unit Title |
---|---|
CHCCCS031 | Provide individualised support |
CHCCCS040* | Support independence and wellbeing |
CHCCOM005 | Communicate and work in health or community services |
CHCDIV001 | Work with diverse people |
CHCCCS038 | Facilitate the empowerment of people receiving support |
CHCLEG001 | Work legally and ethically |
CHCCCS041 | Recognise healthy body systems |
HLTWHS002 | Follow safe work practices for direct client care |
HLTINF006* | Apply basic principles and practices of infection prevention and control |
The following elective units are completed for the ageing specialisation (Group A):
Unit Code | Unit Title |
---|---|
CHCAGE013 | Work effectively in aged care |
CHCAGE011* | Provide support to people living with dementia |
CHCPAL003 | Deliver care services using a palliative approach |
The following elective units are completed for the other specialisation (Other Electives):
Unit Code | Unit Title |
---|---|
CHCCCS036 | Support relationships with carer and family |
CHCGRP001 | Support Group Activities |
CHCAGE007* | Recognise and report risk of falls |
*Unit includes mandatory work placement component and will be covered in scheduled work placement hours at the end of each term.

Vocational placement
Allied Institute has a dedicated Placement Team who will make arrangements for your mandatory placement as part of this program.