This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.
Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.
To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.
The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Ready to study?
There are no specific entry requirements as per the qualification details or training package. International learners entering this course at Allied Institute must meet the following entry requirements:
Learners must be a minimum age of 18 years or above at the time of course commencement.
Student should have successfully completed an Australian Year 12 (or an international secondary school year which is equivalent to Australian Year 12) with satisfactory results, OR successful completion of a recognised Foundation Studies program in Australia, OR successful completion of the international Baccalaureate Certificate, OR Successful completion of an Australian qualification of AQF level 3. An educational achievement which is greater than any of these is also suitable.
English Language Requirements
Have an IELTS* score of 5.5 (test results must be no more than 2 years old). English language competence can also be demonstrated through documented evidence of any of the following:
Educated for 5 years in an English-speaking country; or
Completed at least 6 months of a Certificate IV level course in an Australian RTO; or
Successful completion of an English Placement Test
*Note that other English language tests such as PTE and TOEFL can be accepted. Students are required to provide their results so that it can be confirmed they are equivalent to IELTS 5.5.
Applicants must also provide documentation according to Department of Home Affair requirements. For further information on student visa assessment level and documentation, visit Department of Home Affairs’ website at: https://www.homeaffairs.gov.au/
All international learners will undertake pre-training review to determine suitability for the course and student needs. The aim of the review is to identify their training needs through questions on previous education or training, relevance of the course to applicant, and relevant experience. The Pre-training review will also aim to identify any support needs and possible RPL opportunities.
Through pre-training review learner will demonstrate that they have necessary skills to successfully complete the course.
Allied Institute will identify any such barriers presented by learners during pre-training review and provide required support and reasonable adjustment where possible.
Language, Literacy and Numeracy (LLN) Assessment
All learners will be required to complete an LLN assessment prior to the commencement of the course. – it is a diagnostic process to identify if prospective student requires LLN support during study.
Allied Institute will provide access of computers/laptops during classroom hours, however for learners to work on assessments, tasks and self-study all learners are expected to have access to a laptop or computer with windows operating system and office application like Microsoft word at their own cost.
Note: Some assessment tasks are completed using a computer and internet, and it is essential for the student to possess basic computer skills.
Students will be required to make a declaration that there is no reason to their knowledge that they would not be able to obtain an Australian National Police Clearance without disclosure.
Units of competency
|Unit Code||Unit Title|
|CHCLEG003||Manage legal and ethical compliance|
|CHCDFV001||Recognise and respond appropriately to domestic and family violence|
|HLTWHS003||Maintain work health and safety|
|CHCCCS007||Develop and implement service programs|
|CHCCSM013*||Facilitate and review case management|
|CHCCCS019||Recognise and respond to crisis situations|
|CHCDIV001||Work with diverse people|
|CHCCCS004||Assess coexisting needs|
|CHCDIV002||Promote Aboriginal and/or Torres Strait Islander cultural safety|
|CHCDEV005*||Analyse impacts of sociological factors on clients in community work and services|
|CHCPRP003||Reflect on and improve own professional practice|
|CHCMGT005||Facilitate workplace debriefing and support processes|
|Unit Code||Unit Title|
|CHCCOM003||Develop workplace communication strategies|
|CHCDIV003||Manage and promote diversity|
|CHCCSM012||Coordinate complex case requirements|
|CHCCCS003||Increase the safety of individuals at risk of suicide|
|CHCCDE027||Implement community development strategies|
|CHCCSL001||Establish and confirm the counselling relationship|
|CHCDEV004||Confirm developmental status|
|CHCFAM003||Support people to improve relationships|
Allied Institute has a dedicated Placement Team who will make arrangements for your mandatory placement as part of this program.