CHC52021 – Diploma of Community Services

Course Overview

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements
Core Units
Elective Units
Intake Dates
RPL & Credit Transfer

Entry requirements

There are no specific entry requirements as per the qualification details or training package. International learners entering this course at Allied Institute must meet the following entry requirements:


Age requirements

Learners must be a minimum age of 18 years or above at the time of course commencement.


Academic Requirements

Student should have successfully completed an Australian Year 12 (or an international secondary school year which is equivalent to Australian Year 12) with satisfactory results, OR successful completion of a recognised Foundation Studies program in Australia, OR successful completion of the international Baccalaureate Certificate, OR Successful completion of an Australian qualification of AQF level 3. An educational achievement which is greater than any of these is also suitable.


English Language Requirements

Have an IELTS* score of 5.5 (test results must be no more than 2 years old). English language competence can also be demonstrated through documented evidence of any of the following:

Educated for 5 years in an English-speaking country; or

Completed at least 6 months of a Certificate IV level course in an Australian RTO; or Successful completion of an English Placement Test

*Note that other English language tests such as PTE and TOEFL can be accepted. Students are required to provide their results so that it can be confirmed they are equivalent to IELTS 5.5.


DHA requirements for international students:

Applicants must also provide documentation according to Department of Home Affair requirements. For further information on student visa assessment level and documentation, visit Department of Home Affairs’ website at:


Pre-training review

All international learners will undertake pre-training review to determine suitability for the course and student needs. The aim of the review is to identify their training needs through questions on previous education or training, relevance of the course to applicant, and relevant experience. The Pre-training review will also aim to identify any support needs and possible RPL opportunities.

Through pre-training review learner will demonstrate that they have necessary skills to successfully complete the course.

Allied Institute will identify any such barriers presented by learners during pre-training review and provide required support and reasonable adjustment where possible.


Language, Literacy and Numeracy (LLN) Assessment

All learners will be required to complete an LLN assessment prior to the commencement of the course. – it is a diagnostic process to identify if prospective student requires LLN support during study.


Hardware/Software requirements

Allied Institute will provide access of computers/laptops during classroom hours, however for learners to work on assessments, tasks and self-study all learners are expected to have access to a laptop or computer with windows operating system and office application like Microsoft word at their own cost.

Note: Some assessment tasks are completed using a computer and internet, and it is essential for the student to possess basic computer skills.


Other requirements

Students will be required to make a declaration that there is no reason to their knowledge that they would not be able to obtain an Australian National Police Clearance without disclosure.

Core Units

12 Units
Unit Code
Unit Title
Manage legal and ethical compliance
Recognise and respond appropriately to domestic and family violence
Maintain work health and safety
Develop and implement service programs
Facilitate and review case management
Recognise and respond to crisis situations
Work with diverse people
Assess coexisting needs
Promote Aboriginal and/or Torres Strait Islander cultural safety
Analyse impacts of sociological factors on clients in community work and services
Reflect on and improve own professional practice
Facilitate workplace debriefing and support processes
*Mandatory WRP

Elective units

8 Units
Unit Code
Unit Title
Develop workplace communication strategies​
Manage and promote diversity​
Support counselling clients in decision-making process​
Increase the safety of individuals at risk of suicide​
Implement community development strategies​
Establish and confirm the counselling relationship​
Confirm developmental status​
Support people to improve relationships​

Intake Dates 2024

08th January

12nd February

08th April

13th May

08th July

12nd August

07th October

11th November

For further enquiries please enquire with our marketing team.

RPL & Credit Transfer

Learners may be able to reduce the number of units to be studied in their chosen course by measuring skills acquired through work, life experiences or qualifications obtained from formal studies or training ( RPL- Recognition of Prior Learning, or Credit Transfer). The granting of course credit may affect course fees as well as the duration of the course.

This process is outlined in Allied Institute Student Enrolment & Induction Policy and Assessment Policy.

If students have previously completed a unit with the same unit code or unit title as in the student’s new course, students may be eligible for a Credit Transfer and students may not have to repeat that unit. Students will need to complete a credit transfer application form and provide a certified copy of the transcript of the statement of attainment. There is a fee for this process. Applications for credit transfer must be made prior to the commencement of the course.

Students may apply for Recognition of Prior Learning (RPL) if they can demonstrate that their work and life experiences match one or more of the units in which they have enrolled. They must be able to demonstrate that they have achieved the skills and knowledge equivalent to the learning outcomes of the unit/s. Evidence that demonstrates this achievement may be through a portfolio of evidence. Applications for RPL must be made prior to the commencement of the course – please speak with the Student Support Officer if you wish to apply. There is a fee for consideration of RPL applications.

Qualification Pathways

Students who complete this course may wish to continue their education into Advanced Diploma or Bachelors or a range of other community services qualifications.

Why study this course?

Advanced Expertise​
The CHC52021 Diploma of Community Services provides advanced expertise in the field, offering a comprehensive curriculum that covers diverse aspects of community services, from social issues to intervention strategies.​
Hands-On Learning​
Immerse yourself in practical, real-world scenarios, gaining hands-on experience that enhances your skills and prepares you for the dynamic challenges of the community services sector.​
Meaningful Impact​
This diploma empowers you to make a meaningful impact on individuals and communities. Acquire the knowledge and tools to contribute positively to society, fostering change and improving lives.​
Job Roles

Employment may include, but not limited to, Senior Personal Care Assistant, Care assistant, Accommodation Support Worker, Residential Support Worker, Community Access Coordinator, Community care worker, Community House Worker, Residential Care Worker, Food Services Deliverer, Transport Support Worker, In-Home Respite Worker, Disability Service Officer, Care Worker, Client Assistant, School Support Officer (Disability), Family Support Worker, Care Service Employee, Planned activity assistant, Residential aide, Field Officer (Community Services), Nurse’s Aide, Home care assistant.

Quality education! This institute not only provides all the content the students need but also the student support is really the best one.
Jenery Mangasar
Diploma of Community Services - Student

Course Information

Cricos Code:
Mode Of Delivery:
104 weeks (inc. holidays)
Work Based Training:
200 hours of work placement
Tuition Fee:
$20,000 AUD
Enrolment Fee:
$250 AUD
Next Intake:
May 2024

Looking for answers?

Explore our FAQs section for comprehensive information on how to navigate through the application process.